Terms and Conditions

Last updated: 10 October 2026

1. About Obizmax and these terms

These terms apply to the use of obizmax.com and, where incorporated into a booking or service agreement, services provided by Obizmax LLP (“Obizmax”, “we”, “us” or “our”). Our services may include AI adoption and business transformation consulting, workforce and job redesign, corporate training, instructional design, business strategy, digital marketing, and AI solutions and workflow automation.

Website visitors must use the website lawfully. Paid services are governed by the quotation, proposal, booking confirmation or service agreement accepted by the customer. These terms will be made available before acceptance where they form part of that agreement. Browsing the website does not, by itself, create a paid service agreement.

If documents conflict, a signed service agreement takes priority, followed by the accepted project-specific quotation or proposal, applicable booking terms, and then these general terms. Mandatory legal rights remain unaffected.

2. Engagements and scope

An engagement begins when we confirm acceptance of the agreed scope and any required booking or payment conditions are met. The relevant agreement will identify deliverables, responsibilities, timetable, fees and other material conditions. Website descriptions are general information and do not replace an agreed project scope.

Additional work, changes to deliverables, revisions beyond the agreed allowance, or new implementation requirements must be agreed in writing, including any effect on fees and timing. We will not charge for additional work without an agreed basis.

3. Customer responsibilities

Customers must provide accurate information, necessary access, timely feedback and an authorised project contact. You must have the right to provide any data, materials or system access used for the engagement. Do not share passwords through insecure channels or provide unnecessary personal or confidential information.

Unless expressly included in the scope, the customer remains responsible for business approvals, operational decisions, employee consultation, regulatory obligations and the deployment and ongoing operation of its systems. Delays in required input or access may affect delivery; any resulting changes will be discussed.

4. Fees, payments and third-party costs

Fees, payment milestones, deposits and due dates are stated in the accepted quotation or booking terms. Applicable taxes will be identified. Software subscriptions, AI usage charges, advertising spend, hosting, licences, travel and other third-party costs are included only where expressly stated.

If an invoice is disputed, notify us promptly with the reasons so we can resolve it. We may suspend affected work for an undisputed overdue payment after reasonable notice and an opportunity to remedy the issue. Any interest or late-payment charge must be expressly agreed and legally permitted.

5. Training, workshops and learning materials

Programme content, duration, delivery method and prerequisites will be described in the booking or programme information. Learners may need suitable equipment, internet access and third-party accounts. Customers should inform us of accessibility or participation requirements in advance so appropriate arrangements can be discussed.

Participation or completion does not guarantee a qualification, accreditation, funding eligibility or a particular business outcome unless expressly stated. Any completion or assessment conditions will be explained. Recording sessions or distributing course materials beyond the agreed use requires prior permission and any necessary participant consent.

6. Cancellations, rescheduling and refunds

Cancellation, substitution, rescheduling and refund conditions will be stated in the applicable booking or service agreement before acceptance. No fixed cancellation fee or blanket “no refund” rule is imposed by this page. If no specific condition was agreed, we will discuss a fair resolution that accounts for work delivered and reasonable, evidenced, non-recoverable commitments, subject to applicable rights.

If we cannot deliver an agreed service, we will promptly discuss an alternative date or arrangement. If no suitable alternative is agreed, fees paid for the undelivered portion will be refunded, subject to the applicable agreement and mandatory rights. Neither party may retrospectively impose new cancellation charges.

7. Consulting, grants and business outcomes

Our recommendations support informed management decisions. Unless agreed otherwise, they do not constitute legal, tax, investment or certification advice. The customer should obtain relevant specialist advice where needed.

We do not guarantee revenue, cost savings, productivity improvements, employment outcomes, search rankings, leads or advertising performance. Targets and estimates depend on stated assumptions, customer implementation and external factors. Grant assistance does not guarantee approval, a funding amount or reimbursement; eligibility and approval remain with the relevant authority.

8. AI services, prototypes and automation

AI outputs may be inaccurate, incomplete, biased or unsuitable for a particular use. Outputs and automated actions must receive review proportionate to their consequences. AI does not remove the need for professional judgment or appropriate human oversight.

A demonstration, prototype or minimum viable product is not a production-ready system unless the agreed scope explicitly includes production deployment and its requirements. Testing, security, data protection, acceptance criteria, system access and human controls will be agreed as relevant to the project. Maintenance, monitoring and support after handover are included only where stated.

We do not guarantee ISO/IEC 42001 certification or conformity merely because a service uses that standard as a reference. Our approach is described in our AI Policy.

9. Digital marketing and external platforms

Customers are responsible for approving campaign claims and ensuring they have rights to supplied brand assets and content. We will not knowingly create misleading claims or fabricated reviews. Advertising and platform activity remain subject to the relevant provider’s rules.

Third-party software, AI providers, payment services and advertising platforms may change their availability, pricing or functionality. Their own terms may apply. We will explain material dependencies relevant to the agreed service and discuss significant changes affecting delivery.

10. Intellectual property and permitted use

Each party retains ownership of materials and intellectual property it owned before the engagement. Obizmax retains its pre-existing methodologies, frameworks, templates and training resources. Customers retain rights in their supplied materials and grant us permission to use them only as needed for the agreed work.

Ownership or licensing of bespoke deliverables, source files and software will be set out in the project agreement. If not otherwise agreed, on payment of the relevant fees the customer receives a non-exclusive right to use final deliverables for its own business purposes; this does not transfer ownership of underlying Obizmax or third-party materials.

AI-generated material may not be unique or eligible for exclusive intellectual property protection. Third-party content and software remain subject to their licences. Use of a customer’s name, logo, confidential work or identifiable case study for publicity requires permission.

11. Confidentiality and personal data

Each party must protect the other’s non-public business information and use it only for the engagement, except where disclosure is authorised or required by law. Relevant personnel and providers may access information where necessary with appropriate safeguards. These restrictions do not cover information lawfully public or independently obtained without a confidentiality obligation.

Personal data handling is explained in our Privacy Policy. Where we process data on a customer’s behalf, the engagement should define instructions, responsibilities and appropriate safeguards. These terms do not authorise unrestricted use of customer data for AI model training.

12. Service standards and liability

We will provide agreed professional services with reasonable care and skill. Website information is general guidance and should be checked before reliance. Please report a service issue promptly so we can investigate and discuss appropriate correction or another remedy.

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, or any liability or statutory right that cannot lawfully be excluded or restricted. Any project-specific liability cap or exclusion must be expressly agreed and meet applicable legal requirements, including reasonableness where required. This page does not impose a blanket exclusion of liability for paid services.

13. Suspension, termination and events beyond control

We may restrict website or system access where necessary to address unlawful use, a security threat or a material breach. For a remediable service breach, the affected party should normally give written notice and a reasonable opportunity to remedy it before termination. Immediate action may be appropriate for a serious security or unlawful activity risk.

On termination, the parties will address work completed, agreed payments, confidential information and appropriate handover under the project agreement. If events outside reasonable control prevent delivery, we will notify the customer and discuss revised arrangements; charges for undelivered services will be addressed fairly under the agreement and applicable law.

14. Changes, disputes and contact

Updated website terms apply prospectively. Material changes to an existing engagement require agreement or another valid contractual basis; publication of revised terms alone does not rewrite an existing contract.

These terms are governed by Singapore law. Please contact us first so we can seek a practical resolution. Unless otherwise validly agreed, disputes may be brought before the Singapore courts, without restricting any mandatory consumer remedy.

Obizmax LLP
7 Temasek Boulevard #12-07, Singapore 038987
Email: consultant@obizmax.com