Glossary Terms

Producing benefits that matter to customers, employees or the organisation. For AI adoption, define the intended improvement and assess it with evidence rather than equating tool use with value.

A clear description of the value an organisation offers to a defined customer or stakeholder. It should explain the relevant need and useful outcome without relying on unsupported claims.

The sequence of activities needed to deliver a defined product, service or outcome. Understanding the stream helps identify delays, unnecessary work and controls that should remain in place.

Representing the flow of work and information from a starting point to an outcome. Use actual process evidence to identify improvement opportunities before introducing AI or automation.

A description of the future state an organisation aims to achieve. It should guide priorities and decisions while remaining distinct from the specific actions and evidence needed to reach it.

An automated message sent to another system when a specified event occurs. A reliable integration needs authentication, suitable data handling, error monitoring and a plan for retries or duplicate events.

A numerical representation of words designed to capture relationships from data. Embeddings can support language tasks, but may also encode bias and do not provide a complete understanding of meaning.